A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...

Let’s say you’re a customer service rep with a long queue of phone calls from customers. (Managers, I know most of you have been there). You go to answer the first one and — just like that — you’ve ...

How to Write a Call Center Business Plan in 7 Steps Your email has been sent Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...