When it comes to leadership, empathy isn’t the magic bullet for creating a better workplace. Yes, we can strive to relate to our colleagues, but it’s still impossible to fully grasp others’ lived ...

For someone who is neurodivergent (for example, ADHD, autism, sensory processing sensitivity, or anxiety), an office can ...

Inclusive design helps companies increase revenue, reduce costs, improve resilience, and build trust. An effective business case speaks to all four of these benefit categories but emphasizes the ...

Nice people are nice enough. But those who exhibit true kindness scratch at something deeper. Small talk (in small doses) is perfectly fine, but big talk builds real connections. There’s a palpable ...

In everyday life, we’re surrounded by items and facilities that people have designed for us. While many of these things and places are suitable for able-bodied, neurotypical people, others may not ...

Forbes contributors publish independent expert analyses and insights. Steven covers accessibility and assistive technologies. Some six months later, earlier this month I connected with Starbucks’ head ...