In response to consumer expectations reaching an all-time high, most companies have improved their customer-facing operations. With just a few clicks, customers can quickly find a provider's best ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more A new Forrester survey commissioned by ...

While many systems within hosted PBX provider Thinking Phone’s (News - Alert) coherent customer communications, or the “C3 (News - Alert) platform,” offer exceptional opportunities and functionalities ...

This is about leveraging data and technology to understand and respond to customers, employees, suppliers and stakeholders in faster and more efficient ways. Enhancing experiences. Integrating tools, ...

SOUTH JORDAN, Utah--(BUSINESS WIRE)--InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today a powerful set of technology innovations on its market-leading XI ...

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. A ...

Amdocs today made what executives at the company are calling the company's largest, most significant launch, unveiling a three-prong announcement about its latest CRM products, implementation, and ...

While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

North American Customer Relationship Management Market · GlobeNewswire Inc. Dublin, Nov. 27, 2025 (GLOBE NEWSWIRE) -- The "North America Customer Relationship Management Market Report by Platform Type ...

While I labor mightily over the Watchlist submissions (with a few surprises so far -- more than last year), I am continuing to keep you informed with weekly guest posts from prominent thinkers in ...