There’s a growing trend where businesses turn to AI to improve and perfect internal operations like data aggregation, SEO and process automation. Customers love the personal touch of a knowledgeable ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who ...

Investing in employee development not only improves technical skills specific to the industry but also enhances customer service, leading to stronger client relationships and increased customer ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

TROY, Mich.: 8 Nov. 2023 — The residual effects of the pandemic are finally in the rearview mirror, spurring improved customer satisfaction with the vehicle purchase process. According to the JD Power ...

Companies and their executives often don’t understand what the IT department brings to the organization. What’s worse, even the CIOs themselves frequently can’t adequately explain where IT fits into ...

Nissan North America is creating a fund to pay its dealerships that get good internal customer satisfaction scores. Automotive News reports that the move is in response to the company's poor ...