We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

The Internal & Client Service Applications (ICSA) Engineering group is responsible for creating the systems that Bloomberg uses to run the company. They interact with literally every department in the ...

IBM’s newest consulting service pairs human experts with digital workers to scale enterprise AI - SiliconANGLE ...

Managing the risks and monetizing internal IT effectively requires a fundamental shift in mindset from IT as a corporate function toward IT as a service provider.

The Department of Homeland Security inspector general has directed the U.S. Secret Service to halt its internal investigation into a cache of apparently deleted text messages sent on Jan. 6, 2021, the ...