Recently, EMA has been seeing several new products described as “IT process automation” solutions. These products cover quite a broad territory with both small and large vendors claiming that their ...

You started your company to build something meaningful, not to spend your mornings copying data between tools, chasing status ...

In preparing some EMA research papers, I recently spoke with various enterprises about how they are automating their IT systems management, and the benefits they experienced. Several enterprises ...

The Army awarded Appian a 10-year enterprise agreement valued at $500 million to accelerate artificial intelligence adoption ...

Generative artificial intelligence-powered enterprise automation startup Orby AI Inc. today revealed it has closed on a $30 million early-stage funding round, fueling its mission to eliminate mundane ...

With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about what generative AI means for process automation. After all, process automation has been around for decades, ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

Federal agencies are undertaking the “largest wholesale modernization in government history.” At the same time, says a former government IT leader in a new report, agency leaders are coming to terms ...

It’s hard to overstate the role technology plays in the way governments operate. To appreciate this, we can simply look at recent examples where local governments — hit with ransomware and other types ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...