Knowledge-management strategies are a natural partner to HR, especially as the term human capital has become more popular with its emphasis on firm-wide knowledge sharing and organisational learning.

Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

Over the past few weeks, the Solicitors Journal team has been interviewing knowledge managers from law firms of all sizes, asking them to describe their function within their firm and how they ensure ...

Business leaders intent on fostering innovative cultures must differentiate between knowledge management and knowledge assembly. One involves systems, data, and collaboration; the other, insights, ...

New and emerging computing technologies have taken artificial intelligence (AI) and machine learning (ML) from potential game changers to genuine powerhouses of innovation. While there's certainly a ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Recent research and perspectives shed light on an opportunity to better connect risk and knowledge through improved integration of systems. The current International Council for Harmonisation (ICH) Q9 ...

Knowledge management promises much, but often delivers very little. There are no simple solutions to this challenge. This article starts by trying to define what knowledge management is. It then ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...