Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Users of ServiceNow, a cloud-based platform used to manage IT services and processes, could be unknowingly exposing confidential information, including names, phone numbers, internal system details, ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

If you are interested in building your very own AI chatbot and assistant that has access to a custom knowledgebase so that it is perfectly tailored to your exact requirements. It might be worth your ...

In the current global environment, lacking well-performing self-service technology in call centers can mean risking a competitive edge and potentially falling behind. Challenges, arising from the ...

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

The self-serve Knowledge Base (KB) is full of information about Miami University’s technology environment. Articles about signing up for classes, locating your Banner ID, and downloading Microsoft ...