In late October, the U.S. Army Combined Arms Center (CAC) hosted the 6th Annual Army Operational Knowledge Management (AOKM) Conference featuring nearly 400 KM professionals and experts from the ...

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Discover the significance of knowledge capital, including its components like human, relational, and structural capital, and ...

The Nuclear Knowledge Management school is a one week course that provides participants with specialized education and training on the development and implementation of nuclear knowledge management ...

For organizations looking to leverage data for business-critical decision management, knowledge management is critical. Data in a silo does not drive value, but when we dig into the context behind the ...

CHICAGO--(BUSINESS WIRE)--Mindbreeze, a leading global provider of AI-based knowledge management solutions, was recognized once again in this year's KMWorld 100 Companies Impacting Knowledge ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Within the nuclear field, a vast body of knowledge, involving scientific, technical and managerial fields, is distributed among many organizations of different types. Managing and provisioning ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...