Oracle is one of the world's leading enterprise software vendors. Its data management system is ubiquitous in organizations worldwide. Its acquisition of InQuira, RightNow and Endeca, all in 2011, ...

Think back to March 2020. The arrival of the pandemic disrupted your home and work lives as public and private organizations struggled to implement virtual solutions to keep work, school, and the ...

Knowledge management, or KM, is a relatively old idea. It set off a flurry of activity and investment throughout the 1990s, culminating in “visionary” companies spending a lot of money with ...

The rapid pace of advancements in AI technology is truly stunning. Anyone expecting the interest in—or possibly the obsession with—the various iterations and implementations of of generative AI (GenAI ...

Oracle is bringing new role-based AI agents to its Oracle Fusion Cloud Human Capital Management suite this week. These agents are designed to automate routine tasks and provide personalized support so ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...