Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

How Xerox got its engineers to use a knowledge management system Your email has been sent Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives ...

Amidst the continuous global disruption of the last 2 years, businesses across many sectors—from high-tech to finance to e-commerce and more—have actually been thriving. They’re tenaciously pursuing ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.

A knowledge management system can contain rating features for end-users to evaluate the quality of the knowledge items they use. It is important to provide users with the freedom to publish good and ...