Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

In the rapidly evolving landscape of healthcare technology, ensuring patient safety remains a paramount concern. By harnessing innovative technologies such as AI, data analytics and digital health ...

Lecturer and Research Fellow: Department of Environmental and Occupational Studies in the Faculty of Applied Science, Cape Peninsula University of Technology Dr. Benett Siyabonga Madonsela received ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Technology and communication are pivotal in formal knowledge management processes. Despite broad definitions, knowledge management essentially means the systems and processes used by companies to ...

BERLIN, GERMANY / ACCESSWIRE / June 27, 2019 / Market Logic today announced that it has been selected by Toyota Motor North America (TMNA) as the supplier of their new Consumer Insights Knowledge ...