The city will examine its impact fees amid concerns developers and residents are paying too much for the city's needs.

What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

The results indicate patients might select in-person office visits over telehealth options if they feel they need a higher level of care or closer proximity to other tests and assessments. A survey ...

AUGUSTA, Ga. (WRDW/WAGT) - Nearly 40,000 people who live and work on Fort Gordon depend on its fire and emergency services, but a leaked memo obtained by 12 On Your Side Investigates raises new ...