Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

As the founder of Snaps, a messaging company that powers dozens of chatbots for big brands and ad agencies, I’ve learned a few things about bots that I want to share with you. My hope is that this ...

It's a good thing Microsoft's Windows Live Messenger Santa is just an AI-powered chat bot. You'd probably want to think twice before sitting on his lap. According to The Register, the now-disabled ...

M won’t be the only artificial intelligence on Facebook Messenger. Facebook has given some developers access to an unannounced Chat SDK that allows them to build interactive experiences and “bots” in ...