Customer Service: It's Everybody's Job—Managing and Providing Exceptional Customer Service is a workshop designed to help all employees recognize and take responsibility for serving internal and ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Most service technicians have at least a fair understanding of who their customers are, and what kinds of relationships the business has with them. However, even the “good” technicians are often ...

Freshworks' Mukesh Mirchandani discusses trends, challenges and proven approaches to delivering customer experience in our latest DX Leaders profile. While working at a Wendy’s during his college ...

Learn more about customer interaction at CRM Evolution 2022. See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Daniel Ziv: Now let's dive into ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

The retail industry has taken a hit in recent years, thanks in part to changing customer preferences, the rise of online shopping, and increasing pressure from global competitors—not to mention the ...

Bank fees. Few words evoke consumer vitriol faster. Dissatisfaction with escalating checking and ancillary fees for banking services is making competition for customer loyalty in retail banking ...

Save time, boost service and run better in-house training meetings! We give you all the materials to conduct quality in-house training meetings! These systems are used by hundreds of contractors ...

Social media has become a part of everyday life. Case in point: Eighty-one percent of people in the U.S. have a social networking profile, and the number of worldwide users is expected to reach 3.02 ...