In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

Research-backed tips to help you move forward after conflict with a colleague. Are you stuck in a negative rut with someone at work? HBR contributing editor and workplace conflict expert Amy Gallo ...

I grew up in a family of talkers who drove our teachers crazy. I remember sitting in my English 102 class during college with just two weeks left in the semester. My professor looked at me and said, ...

We’ve all been there: the fluorescent light flickering above, your stomach in knots, voices at the table becoming raised, including your own. Nearly everyone experiences difficult conversations at ...