At the software giant's annual management summit in San Diego, Bob Muglia, senior vice president of Server and Tools Business, announced as expected that the System Center Configuration Manager 2007, ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...

Midsize companies can mobilize BMC IT help desk application with new software from Aeroprise. Users of BMC’s Service Desk Express application will soon be able to extend its features to an array of ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

When it comes to vendor help desk support, enterprise users continue to express frustration with offshore support, especially when they discover that lower-priced per-incident problems are routed to ...

As businesses develop their IT budgets for 2023, with the specter of an economic slowdown looming, artificial intelligence (AI)-related projects will figure prominently in the discretionary spending ...