We’ve been wondering what goes on inside the minds of animals since antiquity. Dr. Doolittle’s talent was far from novel when it was first published in 1920; Greco-Roman literature is lousy with ...

The Illinois Department of Children and Family Services (DCFS) is now using Natural Language Processing (NLP) software to better serve children’s needs through enhanced data insights. The agency has ...

Alan is a technology author based in Nova Scotia, Canada. A computer enthusiast since his youth, Alan stays current on what is new and what is next. With over 30 years of experience in computer, video ...

How to Know if a Natural Language IVR Is Worth the Cost Your email has been sent Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's ...