Virgin Media O2 doubles down on AI push as it launches language learning tool

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...
CNET

Do O2's customer-service woes stem from its recruitment policy?

Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...
Advanced Television

Virgin Media O2 launches UK complex customer support

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...
Computer Weekly

O2 powers customer-centric network with Nokia AI

Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...