BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications (NASDAQ:NUAN) today announced that it has signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer ...
According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease ...
Makes SMS and phone calls part of the seamless digital experience NEW YORK, June 28, 2022 /PRNewswire/ -- Glia, the leading provider of Digital Customer Service (DCS), has extended the proactive ...
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for ...
CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study ...
CallPilot emerges as a game-changer in customer support. It illustrates a future where AI integrates with human touch to deliver exceptional service. Our clients asked if automation could be applied ...
KANSAS CITY, Mo., Nov. 30, 2010 /PRNewswire/ -- AWD, the industry-leading business process management platform from DST Technologies, now features fully embedded outbound communications capabilities.
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