Have you run into issues with an account or had a problem with an online order? Reaching out to customer service can be a huge challenge since many companies no longer list phone numbers. The problem ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

A version of a scam has hit panicky travelers over and over and over and over. People searching Google for airline contact information when they have a problem occasionally find bogus customer service ...

You're already feeling your blood pressure soar as you listen to the same few bars of the same synthesized on-hold phone music so many times, it’s bored into your brain. Finally, after 15, 20, maybe ...