When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

A phone interview can be an important first hurdle to clear on your path to landing a job. But knowing what to expect in a phone interview, and figuring out how to prepare beforehand, can be tricky.

Show me a person who likes phone interviews, and I’ll Venmo you a $20. Okay, not really (I don’t know your account name, so how could I?). But the point is: there’s nothing easy about getting on a ...

Phone screening is an important part of hiring new employees. It is the first brief interview conducted with a job candidate. Employers use these phone calls to see who will move on to the next stage ...