Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Effective problem solving is a key component to responsible management and the survival of a business. Though the problems encountered may differ between industries and companies, resolution ...

Problem-solving is a skill managers use every day in the workplace. Today's managers might face problems like allocating work fairly among staff or accomplishing business results with fewer resources.

Almost every enterprise leader I've worked with over the past years has asked a version of the same fundamental question: "How do we maintain operational excellence when our business environment ...