Benito Piuzzi is the COO of Lakeview Loan Servicing and former McKinsey consultant where he specialized in large-scale transformations. Problem-solving is a core competency needed in any business to ...

IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can comprehend ...

The workplace is littered with problems that need to be solved on a daily basis, bet it a customer complaint, a quality issue, budget cuts, or communication issues and team dynamics. With all of these ...

In a previous column, I outlined the five steps in the problem management process: detection, identification, determination, resolution and reflection . I explained how new technologies will be ...