According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

The era that spawned Enron, Tyco and Adelphia has turned, and on its heels is a new trend to get back to the basics of ethical business practices. In my role as a process analyst, I’ve found that the ...

In the evolving world of mental and behavioral health, the winds of change are blowing towards a more individualized, process-focused approach. Let’s explore together what a mental health landscape ...