How do you implement the Six Sigma methodology? Consider the 5W1H approach when implementing it for your organization. 5W1H ...

Deploying a process-improvement strategy can help your IT department be more productive and reduce errors. We talked to Six Sigma (and other) experts about why the move makes good business sense.

Is Six Sigma for startups viable? Typically, when we think of Six Sigma, we think of deployments of the methodology across enterprises. Large organizations have been the constant domain of Six Sigma ...

In her position as a traffic manager for an advertising agency in Wilmington, Delaware, Suzanne Fields’ duties include working on procedures to make sure everything flows smoothly. Looking to ...

Poor processes directly affect client service and client satisfaction. You see it in delays in completing jobs, responding to client requests, or when a partner fails to communicate a piece of ...

HEIDELBERG, Germany (April 1, 2010) - After people take their cars to a mechanic for a general maintenance check-up or an oil change, their drive is a little smoother, the gears feel tighter, and they ...

“We’re doing Lean + Six Sigma!” The look in his eyes was confident, with a hint of smugness. I knew what I was supposed to say… “Well, then, you’re at the leading edge, doing all you possibly could be ...

Even if your customers are pleased with your products and services, there are many opportunities before, during and after the transaction to satisfy or annoy them. Whether it is the experience they ...

Six Sigma is largely touted in the business media. More than simply a concept, Six Sigma is a metric, a methodology, and a management system. Since its creation in 1986, it has gained such a solid ...

As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...