It might go by the same name, but today’s slimmed-down business process re-engineering bears little resemblance to its clunky predecessor. Twenty-five years after management guru Michael Hammer ...

The tools and techniques of digital transformation greatly simplify and speed up new product development. They are counterproductive and even senseless, however, if put to work supporting the ...

Re-engineering public processes is a prerequisite for e-Governance, and more so, for governance in the intelligent age. AI solutions built on archaic processes can’t delight the customer, and instead, ...