Personalization is a non-negotiable for success in modern business. It’s expected by consumers globally. And think about it: What would the most profitable companies be without personalization? Almost ...

With changing times, the insurance industry has now started adapting to an increasingly digitized regulatory landscape because of the limitations of traditional compliance frameworks. A new approach ...

Explore the DevOps journey of Ashish Upadhyay—scaling systems, shaping high-performing teams, and driving modern engineering practices in fast-growing tech environments.

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

AI-powered insights. AI-driven predictive analytics allows marketers to forecast future customer behaviors and trends with greater accuracy. Real-time adaptability. By using real-time data and AI, ...

Traditional ways of gathering feedback — such as surveys, focus groups, and post-interaction questionnaires — have long served as the backbone of Voice of Customer (VoC) programs. These methods have ...