With 74% of companies planning to allow employees to work remotely at least part of the time post-pandemic, helping each employee work at their best in a hybrid workplace is top of mind for many ...

Is a knowledge management system relevant? That is, does it provide useful answers? I ask because there’s a chance that its capability to sort, catalog and reference may undermine the system’s ...

Gartner researchers report that "47% of digital workers struggle to find the information needed" for day-to-day business operations, highlighting a critical gap in knowledge accessibility. Current ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Ahmad, an early career professional, picks up a glass of water and reflects on his recent performance review conversation. He feels accomplished for having delivered strong financial results, as well ...

It’s a conversation many people on hiring teams have had: knowledge vs. skills. In the cutthroat world of recruiting and hiring, we often find ourselves caught up in debates about which is more ...