All Covered, the IT Services division of Konica Minolta Business Solutions U.S.A., and one of the nation’s top ranked IT Services companies, has acquired the assets of America’s Remote Help Desk of ...

For the last several weeks, our Help Desk email inbox has been inundated with questions from readers like yourself hoping to make sense of the technology in your life. And once again, we’re here to ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

magazine for the sixth time in nine years. The Future 50 program recognized the 50 fastest-growing companies in the Greater Baltimore area based on employee and revenue growth. ARHD was recognized in ...

tools that allow it to adapt and deploy remote work infrastructure (including support) at scale. Investments in flexibility will not only pay off in times of crisis but also in the long-run as we all ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

Humans were not designed for sitting all day long. Not one part of our body likes it — our backs, our guts, and especially not our heart. Yet that is just what many companies ask people to do for ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...