All Covered, the IT Services division of Konica Minolta Business Solutions U.S.A., and one of the nation’s top ranked IT Services companies, has acquired the assets of America’s Remote Help Desk of ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

magazine for the sixth time in nine years. The Future 50 program recognized the 50 fastest-growing companies in the Greater Baltimore area based on employee and revenue growth. ARHD was recognized in ...

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Heather B. Hayes has been covering technology, business and education topics for more than 20 years and has written more than 2,000 published articles. She lives in Virginia. Outsourcing allows ...

Level Platforms plans to launch a portfolio of NOC and help desk services with the upcoming release of its Managed Workplace 2012 platform upgrade for MSPs. The new services can augment MSPs' existing ...

GREENSBORO, N.C. -- Gilbarco Veeder-Root will host free Passport point-of-sale (POS) system training and demonstrations of remote diagnostics and help desk services at NACStech, being held May 5-7, in ...