Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

New administrative functionality improves handle time, session start times, and implementation times to improve time to value without impeding security New features simplify user management, improve ...

Gone are the days of Nick Burns Your Company’s Computer Guy showing up at your desk shouting, “MOVE,” so that he can sit in your chair to solve whatever computer issue is keeping you from your work.

No product or service will ever be completely flawless. No matter how a company feels about it, there will always be customers reaching out with complaints, lost passwords, returns, questions about ...

BeyondTrust has released security updates to fix a high-severity flaw in its Remote Support (RS) and Privileged Remote Access (PRA) solutions that can let unauthenticated attackers gain remote code ...