While IT service desks now form the backbone of digital workplaces, organizations rarely designed them to operate remotely prior to the pandemic. However, with the inevitable rise of remote working, ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

New administrative functionality improves handle time, session start times, and implementation times to improve time to value without impeding security New features simplify user management, improve ...

Amsterdam, The Netherlands, Feb. 09, 2022 (GLOBE NEWSWIRE) -- Splashtop, a leader in secure, EU GDPR-compliant remote access and support solutions, announced the release of its latest remote IT ...

Information Technology (IT): Computers, software and the networks that connect them - most businesses and organizations would crumble without functioning IT. IT support is vital to the efficient ...

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

A support ticket means someone is stuck, under pressure, trying to move forward. That’s where IT support really begins, says Manqoba Masina, operations manager at Nkgwete IT Solutions.

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

The COVID-19 pandemic has provided a perfect opportunity for many types of social engineering attacks. It is not surprising that 2020 saw a spike in breaches. With users working remotely, attackers ...