Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...
Now is not the time to rely on grand predictions. That may seem like an incongruous statement coming from the leader of a customer intelligence company, but it’s true. And as we find ourselves in the ...
Customer service is more important today than ever before. A company’s ability to answer customer questions and resolve problems has become as essential as product, quality, and price. When customers ...
Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...
Customer support agents who were given access to a generative artificial intelligence assistant increased their productivity by 14% on average, according to a group of researchers at Stanford ...
AUSTIN, Texas--(BUSINESS WIRE)--CrowdStrike (Nasdaq: CRWD) today announced it has been recognized as a ‘Customers’ Choice’ in the 2023 Gartner Peer Insights™ Voice of the Customer for Managed ...
What does it take to power a truly real-time customer experience? More than just data collection. Let's start there. Let’s face it. Simply delivering a digital interaction in real-time conversational ...
Opinions expressed by Entrepreneur contributors are their own. Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and 2000. There’s a ...
The past year has brought considerable focus on how COVID-19 contact and travel restrictions have strained industrial customer service. But as the pandemic starts to subside, manufacturers serving ...
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