To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

In today's competitive food service industry, simply serving delicious food is no longer enough. Restaurants are now focusing on crafting unforgettable experiences that leave a lasting impression. By ...

Digital transformation for quick-service restaurants is more important than ever. Customer behavior is changing—and restaurants looking to remain competitive must adapt. Compared to pre-pandemic days, ...

Most diners, unless they have worked in a restaurant before, usually aren’t thinking much about how they might be causing problems for their server or the restaurant. On a recent Crain's Chicago ...

Opening your restaurant is only the first step. Embrace these strategies to keep your food establishment thriving.

Restaurants and diners alike are feeling the pinch from the industry's labor shortage. The industry is still down 750,000 jobs — roughly 6.1% of its workforce — from pre-pandemic levels as of May, ...

BENTON HARBOR, Mich. (WOOD) — The staff of a Benton Harbor restaurant got the surprise of a lifetime when a customer left behind something completely unexpected. Wait staff at the Mason Jar Cafe ...