Managed improperly, returns can become a plague on any ecommerce retailer, but they do not have to be. Rather than seeing a return as an inevitable loss, retailers should seek the reason as to why the ...

Merchants accepting returned shipments from consumers can streamline the process by asking their customers to include their return merchandise authorization number on the side of their packages.

Computer hardware maker Zotac has exposed return merchandise authorization (RMA) requests and related documents online for an unknown period, exposing sensitive customer information. Zotac, known for ...