One of the elephants in the room when it comes to legacy technology vendors is just how reliant they are on maintenance contracts to fill out their revenue. While every enterprise under the sun moans ...

Yesterday's announcement by SAP that it plans to raise prices for Standard Support by an effective 5.5 percent in July (18 percent to 19 percent represents a 5.5 percent increase in real money), while ...

Market realities, competition from Oracle, and maintenance and support complexity are the reasons behind ERP giant SAP's move to limit service plan choices for new customers of its enterprise software ...

SAP’s recently announced plans to overhaul its support services have user groups giving the thumbs up, although it may be some time before many customers feel a big difference. Dubbed One Support, the ...

Details from new court documents show potential legal quagmires for both third-party maintenance and support providers and their customers. Will the case rock the whole third-party maintenance ...