Begin the interview with an open-ended question, such as "Tell me about your call-center work experience." Ask candidates about their experience at all levels within the call center or sales ...

An icon in the shape of a lightning bolt. Impact Link If you're a good sales person, you'll know how to promote your most valuable product — your ability to sell. You should prepare for a sales ...

Stop hiring charismatic talkers. Hire sales "hunters" with proven "prey drive." Look for candidates with quantifiable wins in tough markets, not just easy sales. Structure compensation to reward ...