Salesforce to stop selling enterprise Heroku subscriptions, scale back upgrades

Nitin Bhat, the chief product officer of Heroku, announced the move in a blog post published today. He wrote that Salesforce ...
Business Wire

Salesforce’s New Sales GPT and Service GPT Drive Productivity and Personalize Customer Interactions with Generative AI

SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Today at World Tour London: AI Day, Salesforce (NYSE: CRM), the global leader in CRM, introduced generative AI capabilities for Sales Cloud and Service Cloud ...
VentureBeat

Salesforce launches Sales GPT, Service GPT to ease customer interactions through generative AI

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today introduced new generative AI workflow tools for Sales ...
VentureBeat

Salesforce beefs up Service Cloud with new automation features

Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service agents and customers. The first set of tools aims to predict, ...
ZDNet

Salesforce.com takes Service Cloud 3 social

Enterprise CRM and software-as-a-service provider Salesforce.com has launched Service Cloud 3, which integrates several social-oriented elements in order to help companies capitalise on the ...