Amtrak has begun using self-check in technology on a limited number of its Acela trains in the Northeast. The new process, which is accessed through the Amtrak app, allows passengers to validate their ...

If you’ve ever arrived at a hotel late at night, waited in line after a long flight, or fumbled for your ID while someone types away behind a desk, you’re not alone in wishing the check-in process ...

Global hospitality technology company OYO has announced the launch of a virtual front desk solution for its partner hotels in the US. Powered by GPT-4, the solution will eliminate waiting time for its ...

Annette Johnson thinks the travel industry is taking self-service too far. She has watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Some air ...