NEW YORK—BrightLine has announced the launch of StreamLine, the self-service, automated tool for clients to design, build, and publish interactive and dynamic ad experiences across all leading ...

Customers today are passionate fans of properly designed self-service. In response, I've developed specific, reliable rules, based on customer experience design principles, customer service best ...

According to a Gartner study, by 2022, 85% of all customer service interactions will start with self-service. For the insurance industry, it’s become increasingly important to digitise the customer ...

RightScale Inc. announced a new self-service portal that lets enterprises set up cloud services brokerages to provide developers and other users with instant access to cloud infrastructure. Using ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Employee satisfaction has been proven to drive overall business growth, because when employees are happy, they create happy customers. So, optimizing the employee experience should be at the top of ...

The portal is based on ServiceNow; the company had an existing ServiceNow-based portal for staff to interact with IT as well as for “some basic HR delivery”, according to head of people experience and ...

The aim for all software developer team leaders is to find a happy place where developers spend their day developing and deploying code. The platform team supports the work of those software ...