The retail space is undergoing a technological transformation in the face of labor shortages and changing customer demand. A recent study shows that 66% of in-store shoppers desire a nontraditional ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

AI makes it easier than ever for employees to do tech-heavy work on their own — but companies still need guardrails to stay safe. For years, IT self-service — the practice of allowing users to ...

Self-service shopping isn't exactly new. Almost 30 years ago, Superquinn introduced its 'SuperScan’ option in some shops – allowing people to carry a scanner with them as they roamed the aisles. They ...

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Customers often prefer to find solutions to their problems themselves ...

Apple in April 2022 launched a Self Service Repair program for the iPhone, which is designed to allow Apple device owners to do their own repairs in their homes using Apple parts, repair manuals, and ...

Reliable, secure, self-service access to trustworthy, clean data is at the center of alleviating the data teams burdened by data requests. While self-service data access is straightforward in theory, ...