Service-oriented architecture (SOA) emerged in the early part of this century as an evolution of distributed computing. Before SOA, services were understood as the end result of the application ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

These added-on fees confuse diners and even employees, but more owners are relying on them to help make a tough business work. Credit...Ellice Weaver Supported by By Priya Krishna Priya Krishna spends ...

A service culture exists when you motivate the employees in your organization to take a customer-centric approach to their regular duties and work activities. Sales and service employees put customer ...

Christy Bieber has a JD from UCLA School of Law and began her career as a college instructor and textbook author. She has been writing full time for over a decade with a focus on making financial and ...

Should the U.S. require its citizens to perform public service? Should its young women register for the draft? A federal panel says it is working on answers to those questions — and is considering how ...

Service dogs are the superheroes among our four-legged friends, as they help humans with physical or mental disabilities lead more independent lives. These dogs are then trained to work and perform ...

Operations is a core functional area of an organization, along with marketing, human resources and accounting. Operations management plays a crucial role in enhancing the quality of products and ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...

Chris Slavin was in an elevator a couple years ago with Earle, her yellow lab service dog, sitting calmly beside her wheelchair. The elevator doors opened and in walked a woman holding a purse. In the ...