This piece is part of a series explaining each category in Fast Company’s Innovation By Design Awards. We live in a world full of design choices that few of us ever really appreciate. Consider the ...

When Apple opened its first store in 2001, the company’s attention to design and customer satisfaction permeated the whole experience. The interior was adorned in slick wood and wrapped in glass to ...

Looking at the mainstream practice of service design today, something is clearly not working. Over the past decade, service design has evolved into a commodified brand or product—one that has been ...

Some of the tools you use in building applications also apply as you build out your services. The Single Responsibility Principle (SRP), for example, makes as much sense at the service level as it ...

It's not hard to create a RESTful web service in Java. In fact, frameworks like Spring Boot, the Eclipse MicroProfile and Jakarta Enterprise Edition make the development of RESTful Java applications ...

A simple, yet effective method to show how a service supports its users through a specific task. Contributors UX Researcher Being a part of an in-house service design team in the BBC comes with a lot ...