iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a customer-focused Service Desk Engineer to join our IT support team. In this role, you will be responsible for ...

Our client, a full spectrum outsourced IT Managed Services provider and cloud solutions integrator requires the skills and expertise of a Service Desk Engineer to be the first point of contact for ...

Enterprises can now source and interview robotic IT service desk engineers through a digital worker marketplace, and robots with experience across business functions and industries are coming soon.

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

The technologies in our personal lives — navigating Amazon for the first time, for example, or hailing our first ride from Uber — taught us about self-service. Now, at work, we expect the same quality ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...