The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Do you know how much your end-user support costs? If we take Desktop IT support alone, Level 1 support costs businesses on average $22 and Level 2 costs rise to $84 as more people are becoming ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Parature, a provider of cloud-based customer service software, earlier this week released a new version of its Parature Service Desk to streamline efficiencies for customer service representatives ...

BOSTON, July 18, 2018 /PRNewswire/ -- SysAid, a leading provider of help desk and IT service management (ITSM) solutions, has been recognized as a Leader in several categories in the G2 Crowd Summer ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...