There are many reasons why excellent service is valuable to a service business. If a company can provide best-in-class service, they will retain customers, attract new ones, and realize financial ...

Industries around the world depend on a variety of services and products to fulfill their respective missions. When your company is one that lends support through providing a service, rather than a ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

com·pas·sion | kÉ™m-ˈpa-shÉ™n — noun — sympathetic consciousness of others’ distress, together with a desire to alleviate it. This definition should also include firefighters, EMS and all first ...

In most cases, poor customer experiences are rooted in inefficient or outdated processes and technology — or at times, both. By now, businesses have spearheaded multiple initiatives around customer ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

Fire service leadership demands operational proficiency and an unwavering commitment to ethical principles. The service’s complex and dynamic environment requires leaders who can navigate challenging ...

The Hon. Edmund Bartlett, Jamaica Minister of Tourism for the Government of Jamaica, delivered an address at the Service Excellence Conference and Awards event held on Wednesday, October 25, 2023, at ...