Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Add Yahoo as a preferred source to see more of our stories on Google. Acting Secret Service Director Ronald Rowe told Congress on Tuesday that the agency failed to protect former President Donald ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Embedded software solutions specialist Twise, shared software pool DTVKit, and federated online directory of audiovisual media services the Service List Registry are working together to unlock the ...

ServiceNow is a $9 billion platform-as-a-service provider. Just about 20 years old, the Santa-Clata, Calif.-based company focused initially on IT service management, a strategic approach to managing ...

The Department of Homeland Security (DHS) Office of Inspector General (OIG) is facing questions about its actions after January 6, 2021, after the chairs of two congressional committees suggested ...