The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

Microsoft today announced Azure Service Fabric, a new Azure service that aims to make it easier for developers at startups and ISVs to create highly scalable cloud applications. The idea is to give ...

Defense Department CIO Terry Halvorsen's latest guide to managing IT services puts the emphasis on risk management. Defense Department CIO Terry Halvorsen has signed a third version of department-wide ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

(MENAFN- iCrowdNewsWire) Companies should leverage intelligent information technology asset management tools to allow flexible, intuitive, and easy-to-use products and services at work to deliver an ...

Analysts, consultants and IT managers are all clear that the next three to five years will see widespread use of the IT service management framework Itil across local government. Simon Mingay, ...

Xalient, a rapidly growing specialist in networking and cybersecurity, has been awarded the ISO 20000 certification in IT Service Management for its commitment to providing the highest-quality IT ...

I’m not the first commentator to draw comparisons between the military and corporate strategy and it’s often helpful to look at episodes from history to see how intricate plans on large undertakings ...