SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Service managers have a great deal of responsibility. Not only are they sometimes out in the field, but they are in charge of the business. This means taking charge of the gross profit, burden, ...

This month marks the 150th anniversary of the U.S. Secret Service -- an agency that began with the task of catching counterfeiters during the Civil War and now is responsible for the safety of world ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...